Who We Are
Spectra Baby Lebanon is the sole distributor of Spectra Baby products in Lebanon nationwide.
We are a team of healthcare professionals committed to providing the best breast pumps and accessories on the market and the most unique customer service.
We are extremely passionate about breastfeeding in all its forms that we want to make your breasfeeding journey as smooth and comfortable as can be.
Spectra Baby Lebanon warranty time frame policy is as follows:
- Our S1 plus and S2 plus have a 2-year warranty (or 1500 hours, whichever comes first) from date of purchase of original owner only with proof of purchase.
- Our S9 plus has a 1-year warranty (or 800 hours, whichever comes first).
- Accessories that come with your pump have 90-day manufacturer warranty from the date of purchase. This is based on the date of first user’s purchase of this product.
Spectra Baby Lebanon provides manufacturer warranty for all products purchased from us via our website at www.spectrababylebanon.com or through one of our authorized stockists. There is no warranty support on purchases ordered from overseas or unauthorized resellers. This matter can be verified by a simple serial number confirmation.
What is Covered
Our manufacturer warranty covers defects in materials, assembly and manufacture.
What is Not Covered
Our warranty does not cover lost or stolen items or items broken due to personal error. Pumps are covered for issues of damage upon arrival, or malfunctioning of the pump/part during the designated warranty period. Spectra warrants the Product to the Single First User against defects in material or workmanship for a designated period as listed above. Warranty does not apply to defects resulting from any customer actions, such as any alteration, modification, improper or unreasonable use or maintenance, wear and tear, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping, lightning, power surges, or other acts of nature. Warranty does not cover improper repair, or unauthorized modification attempted by anyone unauthorized by Spectra Baby Lebanon. Warranty/purchases are only valid in Lebanon.
Delivery and Returns
Orders placed on our website will be delivered to designated addresses within 2-3 business days.
PUMPS SHIP FOR FREE!
Returns, Refunds, Exchanges
Returns, refunds and exchanges can only be processed if purchased from us at spectrababylebanon.com within 3 days of receiving the item, with proof of purchase, and unopened.
The products should be brand new – they must be completely unused, in unopened packaging and in saleable condition. Customers will handle the returns shipping fees.
If your breast pump or product has been used, we, unfortunately, can not accept the return.
Because we know many mommies may not want to purchase a new pump or may just want to try our award winner pumps before buying one, we offer our speCtra rental service.
Our Dual S, S1 plus and S2 plus models are all available for rent.
Rental unit consists of the motor and adapter.
For hygienic reasons, the pumps accessory kit needs to be purchased separately (available in 5 different sizes).
A 50 USD security deposit is required and will be refunded to the customer upon returning the rental.
The customer needs to pick up and drop off back her rental at our Jounieh location (a shipping option with Wakilni exists, the customer will handle the 2 way shipping fees).
Our Dual S’s rental rate is 3 USD/day, the S1s rental rate is 2.5 USD/day while the S2 is available for 2 USD/day.
Minimum rental duration is 2 weeks. Maximum rental duration is 1 month.